This instructor-led V3 ITSM Training and ITSM Certification course on DVD-ROM will provide students with a set of best practices standards for Information Technology (IT) service management.
ITSM certification provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.
The
IT Service Management (ITSM) As businesses demand more from IT managers, organizations are looking to ITIL (IT Infrastructure Library) Service Management as the best practice approach to
operational and service excellence. ITSM
employs ITIL documented best practices and in most cases extends into additional areas such as enhanced processes and implementation to provide additional value-added functionality. ITSM
v3 methods have evolved to include specific ways to enable and optimize assessment, planning, and implementation of ITIL best practices.
Course Introduction ITIL & ITSM V3
What Is ITIL? ITIL and QOS Who's Using ITIL? Benefits of Using ITIL Benefits to the Customer and User
Benefits of ITIL to IT Implementation Problems 7 Disciplines of ITIL ITIL & ITSM Overview Security Management ICT Infrastructure Management Application Management
Planning to Implement Srvc Management The Business Perspective Chapter 1 Review
Service Level Management Introduction Goals Roles & Responsibilities Procedures Action Steps
Interface with Other ITSM Practices Management Oversight Benefits Potential Consequences Chapter 2 Review
Release Management Key Terms Goals Procedures Action Steps
Interface with Other ITSM Disciplines Benefits Potential Consequences Chapter 11 Review
The Service Desk Overview Goals Implementing SD Infrastructure Key Considerations
Selecting Service Desk Structure Local Service Desk Central Service Desk Virtual Service Desk Considerations Incident Classification Incident Completion
Technologies - Computerized Benefits Technologies - Customer Interaction Use of Internet Technology Responsibilities, Functions and Staffing Staffing Skill Set Service Desk Set Up
Service Desk Procedures Incident Reporting and Review Key Success Factors Quick Wins Examples Potential Problems
Chapter 12 Review Course Closure
ITSM Certification Training V3 Package Includes: 3 DVD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components Printable courseware
Focused on practical solutions to real-world development problems
$395 On Sale. Reg. $595 FREE SHIPPING ORDER TODAY!
- itSM Solutions LLC is the Accredited Courseware and Training Provider for this ITIL course Online only Intermediate ITIL certifications and training programs can be purchased direct from
itSM Solutions LLC @ www.itsmsolutions.com - Hard copy student manuals can be purchased direct from itSM Solutions LLC - Exam vouchers can be purchased direct from itSM Solutions LLC
Training Planet, Inc. / Certification City / StatTraining.com
An International Computer Support Training and Certification Services Company Purchase Order Info Click Here FREE Ground SHIPPING ON MOST ORDERS PLACED ONLINE*!
*U.S. addresses only Ground and $100 Minimum Order
LIVE CLASSES ALSO OFFERED IN MOST CITIES. DETAILS Albany, New York Albuquerque, New Mexico Alexandria, Virginia and Anchorage, Alaska. Atlanta, Georgia Austin, Texas Baltimore, Maryland Birmingham, Alabama Bismark, North Dakota Boise, Idaho Boston, Massachusets Charlotte, North Carolina and Cheyenne, Wyoming. Chicago, Illinois Cincinnati, Ohio Cleveland, Ohio Columbus, Ohio Concord, New Hampshire Dallas, Texas Denver, Colorado. Des Moines, Iowa.
Detroit, Michigan Ft. Lauderdale, Florida. Ft. Wayne, Indiana Honolulu, Hawaii Houston, Texas Huntsville, Alabama Indianapolis, Indiana Jackson, Mississippi and Jackson, Wyoming Jacksonville, Florida Lexington, Kentucky Lincoln
, Nebraska Los Angeles, California Las Vegas, Nevada. Miami, Florida Milwaukee, Wisconsin Minneapolis, Minnesota Montpelier, Vermont Nashville, Tennessee New Orleans, Louisiana New York City Norfolk, Virginia. Cisco
Dallas Todd Lammle.
Oklahoma City, Oklahoma and Omaha, Nebraska Orlando, Florida Philadelphia, Pennsylvania Phoenix, Arizona Pierre, South Dakota Pittsburgh, Pennsylvania and Portland, Maine. Portland, Oregon Providence, Rhode Island.
Raleigh-Durham, North Carolina Richmond, Virginia.
Rockford, Illinois Sacramento, California. St. Louis, Missouri and Salt Lake City, Utah San Antonio, Texas San Diego, California and San Francisco, California San Jose, California Sandestin, Florida. Seattle, Washington Tulsa,
Oklahoma Wichita, Kansas and Wilmington, Delaware Canada Ontario British Columbia Vancouver. Toronto Montreal Calgary and Winnipeg Quebec City Ottawa Edmunton.
Each of the CompTIA program contains: - Instructor led training delivered on interactive video 1 year Online Training Access
- E-Study guides - Practice exam simulators